Refund Policy | Arya Kshatriya Matrimony – Easy and Transparent Refund Process

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1. Refund Eligibility

Refunds are applicable under the following conditions:

  • Unsuccessful Payment: If a payment is made but the service is not activated due to a technical issue, you are eligible for a refund.
  • Incorrect Billing: If you are incorrectly charged for services, we will offer a refund for the amount in question.
  • Account Deactivation: If your account is deactivated due to a technical issue or violation of our terms, a refund may be considered on a case-by-case basis.

Refund requests will not be processed under the following circumstances:

  • If the service has already been provided and accessed.
  • If the user voluntarily chooses to discontinue their services after activation.
  • If the service was used or availed for a specific period, no refund will be issued.

2. Refund Process

To request a refund, follow these steps:

  1. Contact Support: Contact our customer support team at [+91 9014012314 | help@akmatrimony.in] within 7 days of the issue.
  2. Provide Details: Provide your account information, proof of payment, and a description of the issue.
  3. Review and Approval: Our team will review your request and inform you of the refund status.
  4. Refund Processing: If your refund request is approved, we will process the refund to the original payment method within 7–10 business days.

3. Refund Mode

Refunds will be processed through the original payment method. If you paid via credit/debit card, the amount will be credited back to the card. For other payment methods, we will issue a refund to the same payment source.

4. Non-Refundable Services

Certain services may be non-refundable, such as:

  • Custom Premium Features (if any).
  • Subscription Services: If the subscription period has already started and the services have been used.

5. Changes to the Refund Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be posted on this page with the updated effective date.

6. Contact Us

If you have any questions regarding our refund policy, please feel free to contact us:

Phone: +91 9014012314

WhatsApp: +91 8688612314

Email ID: help@akmatrimony.in


Address:

Fribzi Residency

Engineers Colony, Hyderabad, Telangana 500073

By using Arya Kshatriya Matrimony, you acknowledge and agree to the terms of this Refund Policy.